„At GBN, all positions are important: client, production, warehouse and administration.”
Juliane
Customer Consultant
“Whatever an individual does will have implications on everyone. That’s why we consider every position equally important. For things to run smoothly and to reach the daily target, we all apply ourselves as good as we can.”
For 10 years, Juliane has been working in the bicycle industry. The then-career change was good for her, she says, and she still enjoys her current work very much. On the one hand, this is due to the finely tuned team. She likes how everyone at GBN can learn from each other. “To better understand the processes and possible obstacles, it helps to look beyond your own horizon. Together, we keep getting better and it’s great to be a part of it all.”
On the other hand, Juliane appreciates the diversity in her daily work routine. “My desk is like a hub for clients, production and warehouse”, she says, and laughs a little. “There are incoming dispatch orders, coordination with forwarders, constant communication with the warehouse for the timely dispatch of finished bikes, and I also take care of the dispatch of small parts. On top of that, there is the very active exchange with production and the transfer of the assembly to our merchandise management system.” She pauses briefly, takes a deep breath.
“And of course, the daily reports to our clients, that are very important. This transparency and our open communication policy strengthen the mutual trust.”
Precision is the second essential pillar for this trust. Juliane confirms precision being a priority in all GBN departments, in the warehouse, in production as well as in administrations and accounting. “Warehousing costs, handling, shipping, and production costs… of course, all of it has to be precise and verifiable. Every client is only supposed to be billed for what we actually did for him.”
Juliane has a real knack for working autonomously and well-structured, for getting to the bottom of things and maintaining a practical approach. “I guess I’ve just always worked like that.” What does a practical approach entail in her opinion? “Well,” she grins and pushes her office chair back a little, “sometimes I’ll be downstairs in production for example, supporting with prep work. But only after ensuring that my stuff is taken care of and that I’ll be of actual help.”
She gets up and takes a step toward the door, reaching for a packing tape dispenser and her clipboard. Is that what she’s going to do now? She shakes her head no. “Not today. There are still two small packages I can finish before the fowarder gets here for today’s pickup. But now I’ll need to get going.”
